Privacy Policy

OctuBot (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the “Services”).

Information you provide:

• Account registration details (name, email, phone number, business name)
• Billing and payment information
• Business data you upload or input into the platform
• Communications with our support team

Information collected automatically:

• Device and browser information
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

Information from third parties:

• Data from integrations you connect (CRM, phone systems, review platforms)
• Information from analytics and advertising partners

We use the information we collect to:

• Provide, maintain, and improve the Services
• Process transactions and send related information
• Power AI-driven features (voice reception, chat, lead response, etc.)
• Send you service-related communications and updates
• Respond to your requests and provide customer support
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Our AI systems process your business data to provide automated services such as answering calls, responding to leads, and generating reports. This processing occurs on secure servers and your data is not used to train AI models for other customers. You retain ownership of all your business data.

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating the platform (hosting, payment processing, analytics)
• Integration partners when you explicitly connect third-party services
• Legal authorities when required by law, subpoena, or court order
• Business transfers in connection with a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, regular security audits, and secure data centers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide the Services. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements. You may request deletion of your data at any time.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@octubot.com.

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of the Services.

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

OctuBot
Email: privacy@octubot.com